You Have Questions
Will this fit dogs of different sizes?
Yes! The over-the-collar design works with virtually any collar, making it a flexible and fuss-free choice for small dogs and big dogs alike.
Is the embroidery high quality so it won't fade or bleed in the pool, lake, ocean, or the wash?
Yes! We use the same thread as Rolls-Royce, McLaren, NASCAR, and other well-known brands. The thread is professional-grade and completely colorfast, meaning your bandana comes out of every wash looking just as vibrant as the day you got it.
Is it machine washable so I can keep it clean without any extra hassle?
Yes! Just toss it in the washing machine on cold, without bleach, and it comes out fresh, bright, and ready to wear — no hand-washing or special care required. You can lightly press (iron) if you would like, but it's not necessary.
Does it stay securely in place without the risk of snapping or coming undone?
Yes! Because it slides over the collar itself, there's nothing to break, loosen, or accidentally pop open during playtime or walks. And because it's not a "scrunchie" type bandana, you'll never have to worry about your dog choking.
I want a custom design for myself, my extended dog “family,” or for my business. Can you do that?
Yes! We love creating custom designs for your pet tribe, extended family, or business. We can help you create something out of this world! Either drop us an email or give us a call at: 888-771-1424.
Can I re-order a design that is sold out?
Yes! However, there is a chance that the back side of the design (the non-embroidered side) may be different.
Can I return my product?
Yes :( We have a 30-day return policy, which means you have 30 days from the date you receive your items to request a refund. Items must be unworn and unused. To start a return contact us at: help@thegoodstuffproducts.com
Do you ship internationally?
Unfortunately not. At this time, we only ship to the USA, including Alaska and Hawaii.
Are orders delivered promptly?
Yes! Orders are shipped within 48 hours of ordering. You'll receive tracking details via email as soon as your purchase ships.
Can I get my order faster?
Yes! We can overnight or expedite your order. Please call or email us for an accurate shipping rate.
Can I choose the design each month?
Monthly designs are exclusive surprises — that's part of what makes them special! If you ever receive a design that doesn't suit your pet's personality, just reach out, and we'll sort it out.
How do I cancel my subscription?
While we'd hate to see you go - you can easily cancel your subscription in your account. If you are having trouble accessing this area please call us at: 888-771-1424.
When will the club bandana ship?
The Bandana of the Month Club designs will ship by the 6th of each month.
I would like to speak with customer service. How can I get in touch?
You can email us at: help@thegoodstuffproducts.com, use the "Contact Us" form on the Contact Page, or call us at: 888-771-1424. We respond to emails and calls within 24 hours of normal business hours - Monday through Friday, 9:00 am - 5:00 pm CST.